Frequently Asked Questions

Answers to popular questions about our company

bitstacks.pro is an international investment company officially registered in United Kingdom as "bitstacks.pro". bitstacks.pro Is the foundation made up of private and public investors providing services in the trading of Forex and Cryptocurrencies.

bitstacks.pro is registered in the United Kingdom as "bitstacks.pro" with a registration number of #14262509 and The legality of our company's activities can be judged by the presence of all registration documents and licenses allowing us to attract private investment.

Yes, we have taken all possible measures to protect customers' personal information from getting to third parties. We are using the strongest DDoS protection in the industry. Transfer information from to our website is encrypted by secured SSL Encryption.

The registration process on the website is quite simple. You need to fill out the fields of the registration form, which include the name and nick-name of the user, his email address and password.

After login, you can visit Edit Account page to edit your details. For security reasons, we do not allow users to change their e-mail after registration. If you would like to change your e-mail, please contact our support and we will change it for you.

Yes, you can register multiple accounts from the same computer or IP address, but they cannot be your referral.

After registration, you need to familiarize yourself with investment rates and replenish the deposit by the corresponding amount.

At the moment we work with PerfectMoney,Bitcoin, Ethereum, Tether(TRC20), Litecoin, Ripple, Binance Coin, Dogecoin, and Tron.

No, both deposit and withdrawal of funds are carried out without any fees, except for those provided by payment systems. Payment Processors charge some fees for sending or reciving funds we have no control on it .

Of course. You have the right to dispose of the profits at your own discretion, including reinvesting them in the project.

We do not prevent investors from getting unlimited income, so each project participant can purchase any number of tariff plans.

As a rule, money is credited to your account instantly, Your deposit is automatically added after 1-3 Blockchain network confirmations for cryptocurrencies but for Perfectmoney this be add as soon as you paid funds.

Perfectmoney minimum withdrawal is $5. For all other currencies the minimum withdrawal is $10 and there is no maximum limit for withdrawal.

All withdrawals are sent instantly, but can take minutes or hours to appear in your wallet depending on network traffic.

No, there are no fees for withdrawal. Payment Processors charge some fees for sending funds we have no control on it .

Most likely the reason is as follows, you can withdraw funds only to the wallet from which you replenished the deposit. If you changed your payment details when withdrawing funds, this application will be rejected. If the reason is something else, contact technical support to fix the problem.

No, you do not need to make a deposit to take part in our referral program.

The affiliate program allows project participants to receive additional profit on the investment amount 5% for every deposit of your referral.

You can find a referral link in your account, which has two goals - it allows beginners to go to our website and serves as an identifier for a partner who is entitled to a partner fee for attracting new investors.

No, our program rules prohibit such actions.

If you have any questions or problems you can contact our support through our support page, live chat, email, or Telegram.